*IMPORTANT NOTICES*

Notary F.A.Q

• How long does it take to receive my order?

  All orders received prior to 10:30 AM PST are processed the same day we receive them. If your order is received after that timeframe we will process your order either that same day or the next business day. If you only order a Bond (with or without E&O Insurance) or notary supplies (not including seals, stamps or embossers or any other custom items) and the order is received by 10:30 AM PST it will be shipped out the same day. If you order a notary seal/stamp, embosser or a custom item we will make it on-site usually within 1-3 business days. However, we cannot ship a notary seal/stamp or embosser until we receive your original Certificate of Authorization to Manufacture Notary Public Seals. The time it takes for us to ship out your order will depend on how fast you can get your original Certificate of Authorization to Manufacture Notary Public Seals to us. Most orders are shipped within 24-72 hours if your original COA is sent to us the same day you place your order.

• Can you send the bond today?

  Yes we can! We must receive your order no later than 10:30 AM M-F (excluding holidays) in order for us to be able to ship the bond out same day. If you are ordering a notary package or other custom items (seal, stamp, embosser, etc), there is an additional fee to send just the bond separately. The fee is $15.00 to send the bond via 2-Day shipping, or $25.00 to ship it Overnight. Your order must be marked clearly for the expedited shipping.

• What is the best way to order?

  The best (and quickest) way to place your order is through our website. You can also scan your order form and email it to customerservice@valley-sierra.com or fax our Fax Order Form to us at (800) 420-8351 with a copy of the "Certificate to Manufacture Notary Public Seals". (This ensures accuracy).  Please be sure to mail the original "Certificate of authorization to manufacture notary public seals" as soon as possible if your order includes a Notary seal/stamp or embosser. Sorry, we do not take over-the-phone orders for accuracy reasons.

• Which certificate do I mail to you?

  You will need to send us the certificate with the blue State Seal and the numbers 1. and 2. at the bottom. See the picture below.

  

• Will I get my original "Certificate to Manufacture Notary Public Seals" back?

   No. It will be forwarded directly to the Secretary of State's office per State Law.

• Can I fold my "Certificate to Manufacture Notary Public Seals" when I send it to you?

  Yes. Use the Business Reply Envelope enclosed with our flyer. If you did not receive an envelope, please mail to P. O. Box 610, Orangevale, CA 95662. If you use any method of delivery requiring a signature acknowledging receipt from us, please send to our street address: 4401 Hazel Ave, Ste 110. Fair Oaks, CA, 95628. Return receipt mail sent to our post office box can actually delay our receipt of your Certificate of Authorization.

• Do I add tax or shipping to your prices?

  Yes, we do require tax and shipping & handling on all orders. California sales tax of 7.75% is required on all orders, except on Notary Bonds and E&O Insurance. The online store will total the correct sales tax for you. If you use our fax or mail order form please calculate the correct tax on all taxable items. If you have questions on the tax amounts you can email us at customerservice@valley-sierra.com. Shipping options and prices shown on our website during the check out process. Shipping prices are also listed on our fax and mail order forms. If you do not select a shipping & handling option we will automatically choose the cheapest option and add it to your order form for you.

• How long before I receive my order once it has shipped?

  Depending on your order, we ship by a courier of our choice (usually UPS) Shipping normally takes 3-7 business days for Ground Service, 2 business days for the 2-Day Service or 1 business day for Overnight service. We do not ship on Holidays or weekends. Shipping & handling is required on all orders. If desired, we can also charge your FedEx or UPS  account upon request. However, a $3.00 non-refundable handling fee applies should you choose to use your own shipping account. 

• Where do I enter my FedEx account number and tell you that I need my bond overnighted ahead of the rest of my order?

  Navigate to our online store and place your order. Following the billing and shipping address areas, there is a place for you to indicate any special delivery instructions or comments. Please enter the name of the courier (FedEx, UPS, etc.), your account number, what item(s) you want expedited, and how quickly (Priority Overnight, Overnight, 2nd day). **Please note no ground service for FedEx is available.  Also, a $3.00 non-refundable handling fee applies.

• How long does it take to manufacture my seal or embosser?

  Our normal production time for these items is 24 to 72 hours Monday through Friday. We currently do not process orders on holidays or weekends but we do everything we can to have your order ready as soon as possible. Please note that no seal or embosser can be shipped until we have received your Original Certificate of Authorization. You are responsible for delivering this document to us - please do so promptly and via guaranteed delivery if time is of concern.

• I have to file my bond tomorrow (or the day after tomorrow). What should I do?

   Please do not wait any longer than you absolutely must to place your order. If you live or work in the Greater Sacramento Area, please give us a call and you can be in and out of our office with your bond in hand in less than 5 minutes. If you place your order online, select overnight shipping, and pay by credit card prior to 
  10:30 AM PST M-F (excluding holidays), your bond will be sent as requested. However, we are NOT responsible for lost or misdirected mail or courier (UPS or FedEx) shipping or delivery of your bond. Please do not risk missing your filing date due to misdirected mail or courier (UPS or FedEx) shipping.

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